Dispatchers! Do you view your drivers as pawns on a chessboard to be manipulated? If so, consider quitting your job. While there are some dispatchers who have driven trucks before, others have not. The ones who have no trucking experience probably have a difficult time relating to the numerous scenarios that drivers encounter. Their empathy is limited. CDL College staff have worked as dispatchers and drivers. We’ve developed communication techniques that can assist your dispatch staff with difficult or frustrated drivers. Proper communication and mutual respect are two key factors that contribute to improved harmony between dispatchers and drivers. Harmony leads to higher employee retention, which reduces the cost of training new employees. Other benefits include reduced stress and animosity on both sides.
Our Savvy Dispatcher course introduces dispatchers to many of the situations that truck drivers see on a daily basis, and increases their appreciation for the duties with which drivers are tasked.
Call us today to set up a Training or Testing appointment. 303-227-1748.